LOL Cleaning Service Policies
Effective Date: October 2, 2026
At LOL Cleaning, we want every customer to know exactly what to expect before we arrive. These policies help us provide reliable, fair, and safe cleaning services.
Booking
When you book a cleaning, please provide accurate information about your home and the services you need.
This helps us schedule the appropriate amount of time for your appointment.
If your home or cleaning needs are substantially different from the information provided during booking, we may need to adjust the service, price, or appointment time.
Arrival and Access
Please make sure we can safely enter your home at the scheduled time.
If you will not be home, please provide clear instructions for entry before your appointment.
This may include:
• A key
• Door code
• Lockbox information
• Gate code
• Other agreed-upon access instructions
Please let us know about alarms or other security systems before we arrive.
Cancellations and Rescheduling
Life happens. We understand.
If you need to cancel or reschedule, please contact LOL Cleaning as soon as possible. Please note we ask for at least a 72-hour notice to cancel for refund.
Appointments cancelled or missed without appropriate notice may be subject to a cancellation or missed-appointment fee when applicable.
We will always do our best to work with customers when unexpected circumstances arise.
Being Home During Cleaning
You are welcome to remain in your home while we clean.
If you are home during the appointment, please allow reasonable access to the areas included in your service.
For larger cleanings, we may recommend staying out of the area currently being cleaned when practical.
Pets
We love pets, but safety comes first.
Please let us know about pets before your appointment.
Pets may need to be secured in another area of the home if they are anxious, aggressive, territorial, or otherwise create a safety concern.
LOL Cleaning may stop service if an animal creates an unsafe working environment.
Clutter and Personal Items
We are happy to clean around normal household belongings.
However, cleaning time can be significantly affected when surfaces, floors, countertops, or other areas are heavily covered with personal belongings.
For the best results, please pick up personal items, clothing, toys, dishes, paperwork, and other belongings before we arrive when possible.
LOL Cleaning is a cleaning service, not a personal organizing or decluttering service unless that service has been specifically arranged.
What We Don’t Clean
Unless specifically agreed upon in advance, LOL Cleaning does not provide specialized services such as:
• Biohazard cleanup
• Blood or bodily-fluid cleanup
• Needle or sharps removal
• Hazardous-material cleanup
• Hoarding remediation
• Pest or infestation remediation
• Mold remediation
• Exterior high-rise window cleaning
• Major construction debris removal
• Removal of dangerous or illegal materials
If a property requires specialized cleaning or remediation, we may recommend a qualified specialist.
Chemicals and Surfaces
We use reasonable care when selecting cleaning products.
Customers should tell us about delicate surfaces, specialty materials, allergies, sensitivities, or products they do not want used.
We cannot guarantee that every surface will react favorably to a cleaning product, particularly when the surface is damaged, improperly maintained, unusually delicate, or the manufacturer’s care instructions are unknown.
Valuables and Fragile Items
Please secure valuables and fragile or irreplaceable items before cleaning.
This includes jewelry, cash, collectibles, important paperwork, medications, and other items of significant personal or financial value.
If you have an especially delicate item that requires special handling, please let us know before cleaning begins.
Damage or Missing Items
If you believe something was damaged or is missing following a cleaning, contact LOL Cleaning promptly.
Please provide as much information as possible so we can investigate the situation.
We encourage customers to secure valuables and personal property before service.
Satisfaction
Your satisfaction matters to us.
If something was missed or you are unhappy with an aspect of your cleaning, please contact us promptly.
We would appreciate the opportunity to understand the concern and determine whether a reasonable correction can be made.
Additional Cleaning
Sometimes a home requires more time than originally scheduled because of its condition.
If additional work is requested or necessary beyond the originally booked service, we will communicate with you about available options whenever reasonably possible.
Additional services may result in additional charges.
Respectful Service
LOL Cleaning is committed to providing a respectful and professional experience.
We expect the same courtesy from our customers.
Threatening, abusive, discriminatory, or unsafe behavior toward a cleaner will not be tolerated and may result in the immediate end of service.
Right to Refuse Unsafe Work
Our cleaners have the right to refuse or stop work when they reasonably believe conditions are unsafe.
Safety concerns may include dangerous animals, hazardous substances, unsafe structures, severe infestations, or other conditions presenting an unreasonable risk of injury.
Questions
If you have questions about these policies or are unsure whether a particular cleaning request is something LOL Cleaning can handle, please contact us before booking.
LOL Cleaning
Eugene, Oregon
United States
