Terms & Conditions
Effective Date: October 2, 2026
Welcome to LOL Cleaning. By booking, requesting, or receiving cleaning services from LOL Cleaning (“LOL Cleaning,” “we,” “us,” or “our”), you agree to these Terms & Conditions.
These terms are intended to make expectations clear for both LOL Cleaning and our customers.
1. Cleaning Services
LOL Cleaning provides residential and other cleaning services as described on our website, booking page, or service agreement.
Services included in a particular appointment depend on the service selected and the condition of the property.
Additional services or work outside the original booking may require an additional charge or separate appointment.
2. Booking Appointments
Appointments are not considered confirmed until LOL Cleaning has accepted the booking or otherwise confirmed the appointment.
We may contact you before an appointment to clarify the requested service, property details, access instructions, or other information necessary to provide the service.
3. Accurate Information
Customers are responsible for providing accurate information when booking, including:
• Service address
• Contact information
• Property size when requested
• Number of bathrooms or bedrooms when applicable
• Special cleaning requests
• Pets
• Access instructions
• Any known hazards or unusual conditions
If the condition of a property is substantially different from what was described when booked, LOL Cleaning may adjust the service, price, duration, or appointment as reasonably necessary.
4. Payment
Payment is due according to the payment terms presented when the service is booked.
LOL Cleaning may use third-party payment processors to securely process payments.
Additional charges may apply when a customer requests additional work or when conditions require substantially more time or materials than reasonably expected from the original booking.
5. Cancellations and Rescheduling
We understand that plans change.
Customers should provide as much notice as possible when cancelling or rescheduling an appointment.
Any cancellation fee or deposit policy applicable to your particular booking will be disclosed at the time of booking.
LOL Cleaning reserves the right to charge applicable cancellation or missed-appointment fees when those terms were disclosed and agreed to.
6. Access to the Property
Customers are responsible for making sure LOL Cleaning can safely access the property at the scheduled appointment time.
If we cannot enter the property because of a locked door, missing key, incorrect access code, or other access problem, the appointment may be treated as a missed appointment.
Please provide clear instructions for keys, codes, parking, gates, alarms, or other access requirements before the appointment.
7. Pets
We are happy to work around household pets when reasonably possible.
Pets must be safely controlled when necessary to protect the pet, customer, cleaner, and property.
LOL Cleaning may decline or stop work if an animal presents a safety concern.
8. Safety
The safety of our customers and cleaners is extremely important.
LOL Cleaning may refuse, stop, or reschedule service when conditions are unsafe or hazardous.
Examples may include:
• Exposed needles or hazardous materials
• Dangerous animals
• Significant infestation
• Unsafe structural conditions
• Excessive bodily fluids or biohazardous materials
• Unreasonably dangerous clutter or conditions
• Illegal activity occurring at the property
• Any condition that creates an unreasonable risk of injury
If specialized remediation or hazardous-material cleaning is required, LOL Cleaning may recommend that the customer use an appropriately qualified service provider.
9. Personal Belongings
Customers should secure cash, jewelry, important documents, medications, firearms, and other valuables or sensitive personal property before cleaning begins.
LOL Cleaning is not responsible for valuables that are left unsecured.
10. Breakage and Damage
LOL Cleaning takes reasonable care when cleaning your property.
If you believe an item has been damaged during a cleaning, please notify us as soon as possible and provide details about the item and circumstances.
We may request photographs or other information when investigating a damage claim.
LOL Cleaning is not responsible for damage caused by pre-existing damage, defective or improperly installed items, normal wear and tear, unstable objects, or conditions that were not reasonably apparent before cleaning.
11. Cleaning Results
Cleaning results may vary depending on the condition, age, materials, and previous maintenance of a property.
Some stains, buildup, odors, discoloration, damage, or other conditions may not be completely removable through ordinary cleaning methods.
LOL Cleaning does not guarantee that every stain, odor, or condition will be completely eliminated.
12. Customer Satisfaction
If something was missed during a cleaning, please contact us promptly so we have an opportunity to address the concern.
We want customers to be satisfied with their service and will make reasonable efforts to resolve legitimate service concerns.
13. Photographs
LOL Cleaning may request photographs from a customer when necessary to provide an estimate, understand a cleaning request, or investigate a service concern.
We will not intentionally publish photographs of a customer’s private home or belongings for marketing purposes without appropriate permission.
14. Service Refusal
LOL Cleaning reserves the right to decline or discontinue service when necessary because of safety concerns, abusive or threatening behavior, illegal activity, unreasonable working conditions, or other circumstances that make providing the service inappropriate or unsafe.
15. Changes to Services or Pricing
Service offerings, availability, and pricing may change from time to time.
The price and service details presented at the time of booking will generally apply to that appointment unless additional work or substantially different conditions require an adjustment.
16. Limitation of Liability
To the extent permitted by applicable law, LOL Cleaning’s liability relating to a cleaning service will be limited to the amount paid for the specific service giving rise to the claim.
Nothing in these Terms is intended to waive rights or protections that cannot legally be waived.
17. Changes to These Terms
LOL Cleaning may update these Terms & Conditions from time to time. Updated terms will be posted on this website with a new Effective Date.
18. Contact
Questions regarding these Terms & Conditions may be directed to LOL Cleaning through the contact information provided on our website.
LOL Cleaning
Eugene, Oregon
United States
